Confidentiality is very important to us. Any medical information about you will only be shared with other health professionals involved in your care. Please note that although our secretarial staff have access to your records to perform their duties, such as typing referral letters, they are fully trained in confidentiality.

For anyone else to access your records (e.g. solicitors, insurance companies, employers, even relatives), we will require your **written consent** beforehand.

Chafford-100 is committed to providing a safe, comfortable environment where patients and staff can be confident that best practices are followed at all times and that the dignity and safety of everyone is paramount.

All patients are entitled to have a **chaperone** present for any consultation, examination, or procedure where they feel one is required. This can be a **family member or friend**.

On occasion, a formal chaperone (such as a Nurse Practitioner or trained receptionist) can be provided. Please request this at the time of booking.

If unavailable, we may need to reschedule. Healthcare professionals may also request a chaperone.

For a copy of the ‘Chafford-100: Chaperone Policy’, please ask at reception or speak to Dr Basu, Dr Odutola, or a Nurse Practitioner.

We take any threatening, abusive, or violent behaviour seriously. If a patient is violent or abusive, they will be warned. If behaviour continues, we reserve the right to **remove them from our list immediately**.

Medical records are used for:

• Providing health information and treatment decisions
• Ensuring care is safe and effective
• Clinical audits and quality checks
• Public health protection
• Service management and improvement
• Investigating concerns or complaints
• Medical research (where applicable)